Title
Talking to 'Crazy': How to Deal with the Irrational and Impossible People in Your Life - Paperback
by Mark Goulston (Author)
No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen? You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold.
Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships.
Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them.
In Talking to "Crazy", you will learn:
- Why people act the way they do
- How instinctive responses can exacerbate the situation, and what to do instead
- When to confront a problem and when to walk away
- How to activate the Sanity Cycle, which quickly transforms you from threat to ally
- How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more
You can't reason with unreasonable people, but you can reach them. Talking to "Crazy" shows you just how easy it is to do it.
Author Biography
MARK GOULSTON, MD, is a top psychiatrist, business adviser, mentor, and international speaker. Author of the bestselling Just Listen and Get Out of Your Own Way as well as other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, Huffington Post, and Psychology Today; hosts the "Prison Letters" podcast; and is featured frequently in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show.
by Mark Goulston (Author)
No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen? You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold.
Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships.
Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them.
In Talking to "Crazy", you will learn:
- Why people act the way they do
- How instinctive responses can exacerbate the situation, and what to do instead
- When to confront a problem and when to walk away
- How to activate the Sanity Cycle, which quickly transforms you from threat to ally
- How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more
You can't reason with unreasonable people, but you can reach them. Talking to "Crazy" shows you just how easy it is to do it.
Author Biography
MARK GOULSTON, MD, is a top psychiatrist, business adviser, mentor, and international speaker. Author of the bestselling Just Listen and Get Out of Your Own Way as well as other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, Huffington Post, and Psychology Today; hosts the "Prison Letters" podcast; and is featured frequently in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show.
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We deliver your parcel within 2–3 working days. As soon as your package has left our warehouse, you will receive a confirmation by email. This confirmation contains a tracking number that you can use to find out where your package is.
Returns
We offer free returns within 30 days. All you have to do is fill out the return slip that you received in your package and stick the prepaid label on the package.Please note that it can take 2 weeks for us to process your return. We will do our best to complete this process as soon as possible.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.