FAQ

 

Frequently Asked Questions

What types of books do you sell?

We offer a wide selection of books across many genres and categories. Our inventory includes new and gently used books, signed copies, rare editions, collectibles, and hard-to-find titles.

Do you sell new or used books?

We sell both new and gently used books. The condition of each book is clearly stated in the product description. All books supplied by our partner, BookCloud, are new, even when the condition is not specifically listed on the product page.

How do I place an order?

Add the books you would like to purchase to your cart, then proceed to checkout. We accept several secure payment methods for your convenience.

What shipping options do you offer?

We offer several shipping options to meet your needs. Available services, estimated delivery times, and shipping costs will be displayed at checkout based on your location and the items in your order.

Do you offer express shipping?

Yes. When express shipping is available for your order, you can select it during checkout.

Do you offer free shipping?

Yes. We offer free standard shipping to customers in the United States on orders of $75 or more.

Do you ship internationally?

Yes. Items fulfilled directly from the Welibooks warehouse can be shipped to most countries worldwide. However, items fulfilled by our partner, BookCloud, are currently available for shipping within the United States only.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information so you can follow the delivery status of your package.

Can I return a book?

Yes. Returns are accepted subject to our return policy. Please visit our Return Policy page for complete information about eligibility, time limits, and the return process.

Do you offer discounts or promotional codes?

Yes. From time to time, we offer discounts on selected items or send exclusive promotional codes to our subscribers. When an item is discounted, the reduced price and discount percentage will be clearly displayed on the product page.

Do you have a physical retail store?

No. Welibooks operates exclusively online, allowing customers to browse and purchase from our selection at any time.

How can I contact customer service?

You can contact our customer service team by: