Shipping Policy
Order Processing and Fulfillment
Welibooks works with domestic distribution partners to serve customers throughout the United States. Depending on product availability and the delivery address, orders may be fulfilled from a Welibooks warehouse or one of our partner distribution centers.
Most orders are verified, packed, and transferred to the carrier within 1–3 business days. Orders received before 5:00 p.m. Eastern Time generally begin processing on the next business day. Business days exclude weekends and federal holidays.
Processing times are separate from the estimated delivery times shown at checkout.
Shipping Destinations
We ship to all 50 U.S. states and most USPS-compliant domestic destinations, including:
- APO, FPO, and other eligible U.S. military addresses;
- Puerto Rico and the U.S. Virgin Islands;
- Guam, American Samoa, and the Northern Mariana Islands; and
- Other eligible U.S. territories and Freely Associated States served by USPS.
Delivery times to military addresses, territories, and remote locations may be longer than those for the contiguous United States.
Shipping Methods and Delivery Times
Available shipping methods may include:
- USPS Media Mail;
- USPS Priority Mail; and
- UPS shipping services.
Available carriers, shipping costs, and estimated delivery times are displayed at checkout and may vary depending on the product, destination, and fulfillment location.
Delivery within the contiguous United States generally takes 2–7 business days after the order has shipped, depending on the selected service. These delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery.
Shipping Charges and Free Shipping
Shipping and handling charges are calculated and displayed at checkout before payment is completed. By submitting an order, the customer authorizes Welibooks to charge the selected payment method for the merchandise, taxes, shipping, and any applicable processing charges shown in the order total.
Eligible U.S. orders of $75 or more may qualify for free standard shipping. Any applicable free-shipping offer will be displayed during checkout.
Split Shipments
Orders containing multiple items may be shipped separately because products can be stored at different fulfillment locations. If your order is divided into multiple packages, you may receive a separate tracking number for each shipment.
You will not be charged additional shipping fees beyond the amount displayed and accepted at checkout solely because Welibooks divides the order into multiple shipments.
Tracking Your Order
Tracking information will be emailed to you once a shipping label has been created or the package has been accepted by the carrier. Please allow up to 24–48 hours for tracking information to update.
Tracking updates for APO, FPO, territorial, or remote destinations may take longer to appear.
International Shipping
International shipping is available for eligible items shipped directly from a Welibooks warehouse to most countries.
Items fulfilled by our partner BookCloud warehouses are currently available for shipping within the United States only. International shipping availability, costs, and estimated delivery times will be displayed at checkout based on the item and destination.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout. International delivery times may vary because of customs processing and local carrier conditions.
Backorders and Unavailable Items
If all items in an order cannot be shipped at the same time, available items may be shipped first and the remaining items placed on backorder. We will contact you with an estimated shipping timeframe or other available options.
If a backordered item becomes unavailable, we may cancel that item and issue a refund to the original payment method.
Customer Shipping Responsibilities
Customers are responsible for providing an accurate, complete, and deliverable shipping address. Before submitting your order, please:
- Verify the recipient’s name and shipping address;
- Include any required apartment, suite, unit, or building number;
- Confirm that a business address will be open and able to receive the package; and
- Provide any delivery information reasonably needed by the carrier.
Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Under our Refund and Return Policy, orders that are delayed, lost, returned, or misdelivered because the customer provided an incorrect or incomplete address may not qualify for a refund or free replacement. Additional shipping charges may apply if an order must be shipped again.
Damaged, Incorrect, or Misdescribed Items
Welibooks carefully inspects and describes the condition of its products. If your order arrives damaged, contains the wrong item, or is significantly different from its online description, contact us at customerservice@welibooks.com within 14 days of delivery.
Please include your order number and clear photographs of the item. If the package was damaged during shipping, include photographs of the packaging as well.
Eligible returns must be completed within 30 days of delivery and are subject to the terms of our Refund and Return Policy. Returns are not accepted when a customer orders the wrong item, provides an incorrect shipping address, or simply changes their mind.