At Welibooks, we carefully inspect and accurately describe the condition of every book and other product listed on our website. Please review the product description and shipping information carefully before placing your order.
Returns and Exchanges
Returns or exchanges are not accepted if you:
- Ordered the wrong item;
- Provided an incorrect or incomplete shipping address; or
- Simply changed your mind after placing the order.
However, if your order arrives damaged, is significantly different from its online description, or contains an incorrect item due to an error by Welibooks, please contact us at customerservice@welibooks.com within 14 days of delivery.
Please include:
- Your order number;
- A clear description of the issue;
- Clear photographs showing the item’s condition; and
- Photographs of the packaging if the item was damaged during shipping.
If the issue affects multiple copies of the same product, please also provide one photograph showing all affected items together.
After reviewing your claim, we may offer a free replacement, an exchange, or a full refund, depending on the circumstances and product availability.
Return Eligibility
Approved returns must be sent back within 30 days of delivery. Items must be unused and returned in the same condition in which they were received, including the original packaging when applicable.
Please include the packing slip and a brief note explaining the reason for the return. Return instructions and the appropriate return address will be provided when your request is approved.
Unauthorized returns may not qualify for a refund.
Return Shipping Costs
Welibooks will cover or reimburse reasonable return shipping costs only when:
- We sent the wrong item;
- The item arrived damaged; or
- The item was significantly different from its description.
Original shipping charges and return shipping costs are otherwise nonrefundable. Orders shipped to an incorrect address provided by the customer are not eligible for reimbursement.
Refunds
Once your return is received and inspected, we will email you to confirm its arrival and notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within two business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
Approved refunds may include the purchase price, applicable taxes, and original shipping charges when the return resulted from an error by Welibooks or the item arrived damaged.
Late or Missing Refunds
If you have not received an approved refund:
- Check your bank or credit card account again.
- Contact your bank or credit card provider, as processing times may vary.
- If the refund still does not appear, contact us at customerservice@welibooks.com.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible—and no later than 14 days after delivery—with your order number and clear photographs of the item and packaging.
Claims are reviewed individually, and we will make every reasonable effort to provide a fair and satisfactory solution.