Title
Taming Disruptive Behavior - Paperback
by William Marty Martin (Author), Phillip Hemphill (Author)
Disruptive behavior can happen in any workplace, but when it hits healthcare organizations, it can have dramatic impacts on patient care. In this definitive book by two expert therapists who have studied all aspects of disruptive behavior, you will learn not only how to recognize it, but also how to manage chronic disruptive behavior instead of looking the other way.
Are you dealing with behaviors such as these?
- Unwillingness to adhere to company or practice policies
- Constant tardiness, disorganization, inability to maintain a schedule
- Unprofessional appearance or demeanor; poor bedside manner
- Unwillingness to help out in a pinch or assume responsibility
- Offensive humor
- Sexual misconduct at work - sexual inuendo and sexual harassment
- Clinical "laziness" - not interested in keeping up on advances in the field; stubborn, inflexible
- Argumentative (always right, never wrong)
- Complaining to patients, staff, physicians outside the group about colleagues and internal matters
- Critical, derogatory, foul, or crude language use
- Inappropriate expressions of anger, resentment, extreme negativity, moodiness, or irritability
- Threats of violence or legal action directed at staff, partners, patients
- Unethical, illegal, or unscrupulous behavior; lack of a sense of morality
No matter the situation you are facing in your healthcare setting, Taming Disruptive Behavior will provide you with a framework that clearly describes the problem and the solution:
- How to distinguish between "unconventional" and truly disruptive behavior
- What to do if you are perceived as disruptive Telltale signs of sexual misconduct in the workplace
- Special considerations in dealing with nurses and members of the care team
- What to do if a physician executive or board member is the problem
- The role of human resources, the legal department, patient safety, quality management, risk management, and medical staff
- When to get outside support and where to find help
- Appendix: Programs for Disruptive Professionals included
by William Marty Martin (Author), Phillip Hemphill (Author)
Disruptive behavior can happen in any workplace, but when it hits healthcare organizations, it can have dramatic impacts on patient care. In this definitive book by two expert therapists who have studied all aspects of disruptive behavior, you will learn not only how to recognize it, but also how to manage chronic disruptive behavior instead of looking the other way.
Are you dealing with behaviors such as these?
- Unwillingness to adhere to company or practice policies
- Constant tardiness, disorganization, inability to maintain a schedule
- Unprofessional appearance or demeanor; poor bedside manner
- Unwillingness to help out in a pinch or assume responsibility
- Offensive humor
- Sexual misconduct at work - sexual inuendo and sexual harassment
- Clinical "laziness" - not interested in keeping up on advances in the field; stubborn, inflexible
- Argumentative (always right, never wrong)
- Complaining to patients, staff, physicians outside the group about colleagues and internal matters
- Critical, derogatory, foul, or crude language use
- Inappropriate expressions of anger, resentment, extreme negativity, moodiness, or irritability
- Threats of violence or legal action directed at staff, partners, patients
- Unethical, illegal, or unscrupulous behavior; lack of a sense of morality
No matter the situation you are facing in your healthcare setting, Taming Disruptive Behavior will provide you with a framework that clearly describes the problem and the solution:
- How to distinguish between "unconventional" and truly disruptive behavior
- What to do if you are perceived as disruptive Telltale signs of sexual misconduct in the workplace
- Special considerations in dealing with nurses and members of the care team
- What to do if a physician executive or board member is the problem
- The role of human resources, the legal department, patient safety, quality management, risk management, and medical staff
- When to get outside support and where to find help
- Appendix: Programs for Disruptive Professionals included
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We deliver your parcel within 2–3 working days. As soon as your package has left our warehouse, you will receive a confirmation by email. This confirmation contains a tracking number that you can use to find out where your package is.
Returns
We offer free returns within 30 days. All you have to do is fill out the return slip that you received in your package and stick the prepaid label on the package.Please note that it can take 2 weeks for us to process your return. We will do our best to complete this process as soon as possible.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.