Title
A 78 Important Questions Every Leader Should Ask and Answer - Paperback
by Chris Clarke-Epstein (Author)
This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization.
Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact.
78 Important Questions Every Leader Should Ask and Answer covers a range of common and uncommon situations, including:
- the need to connect employees' efforts to company goals;
- layoffs, business downturns, and mergers;
- personal crises of employees;
- coaching and mentoring sessions;
- and customer retention.
The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of: ?customers ("Why do you do business with our competition?"); employees ("What's a recent management decision you didn't understand?"), and even themselves ("What do I want to be remembered for?").
Author Biography
Chris Clarke-Epstein (Wausau, WI) is a consultant, seminar leader, and author of several books, including "The Instant Trainer." A noted public speaker, she is past President of the National Speakers Association.
by Chris Clarke-Epstein (Author)
This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization.
Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact.
78 Important Questions Every Leader Should Ask and Answer covers a range of common and uncommon situations, including:
- the need to connect employees' efforts to company goals;
- layoffs, business downturns, and mergers;
- personal crises of employees;
- coaching and mentoring sessions;
- and customer retention.
The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of: ?customers ("Why do you do business with our competition?"); employees ("What's a recent management decision you didn't understand?"), and even themselves ("What do I want to be remembered for?").
Author Biography
Chris Clarke-Epstein (Wausau, WI) is a consultant, seminar leader, and author of several books, including "The Instant Trainer." A noted public speaker, she is past President of the National Speakers Association.
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We deliver your parcel within 2–3 working days. As soon as your package has left our warehouse, you will receive a confirmation by email. This confirmation contains a tracking number that you can use to find out where your package is.
Returns
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.